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Privacy Policy

Last updated on 13th of November 2025

Introduction

Welcome to CO2 Services (“we”, “us”, “our”).
We are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, disclose, and store your personal data when you visit www.co2services.be

Data Controller

CO2 Services
Tenbroekstraat 166, 1700 Dilbeek, Belgium
Company number / VAT: BE 0469.766.644
Email: info@co2services.be

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact information (e.g. your name, email address, phone number) when you contact us through forms or email.

  • Service and booking details if you request or purchase a service.

  • Newsletter sign-up information, such as your email address (only if you opt in).

  • Website usage data, including IP address (which may be anonymised), browser type, pages visited, and cookies.

  • Payment data, if applicable, processed securely by our payment provider (we do not store credit card details).

  • Any other personal data you voluntarily provide (e.g. when you request a quote).

How and Why We Use Your Data

We use your personal data to:

  • Respond to inquiries and provide requested services.

  • Send marketing communications or newsletters (only if you have given explicit consent).

  • Improve our website and user experience (through analytics).

  • Process payments or service bookings.

  • Comply with legal or regulatory requirements.

Legal bases under GDPR:

  • Contract performance (when providing a service).

  • Legitimate interests (responding to inquiries, maintaining website security).

  • Consent (for newsletters, cookies, and marketing communications).

  • Legal obligation (record-keeping, accounting).

Cookies and Tracking Technologies

We use cookies to ensure our website functions properly and to analyze traffic.

When you visit our site for the first time, a cookie banner allows you to manage your preferences.

  • Essential cookies are necessary for the website to function and are always active.

  • Analytics and marketing cookies are only used if you consent.

You can change or withdraw your consent at any time via the cookie banner or your browser settings.

Sharing of Data

We may share your personal data with:

  • Service providers and partners who assist with website hosting, analytics, payments, or communications (e.g. Wix.com Ltd., Google Analytics, etc.).

  • Regulatory authorities or legal bodies, when required by law.

  • Business transfers, if CO2 Services merges or transfers assets.

All third-party providers are contractually obliged to handle your data securely and only as instructed by us.

Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy, unless a longer period is required by law.

Typical retention periods:

  • Contact form data: up to 24 months after your inquiry is resolved.

  • Newsletter data: until you unsubscribe.

  • Analytics data: anonymised or aggregated after 14 months.

  • Payment data: stored according to accounting and tax obligations.

Your GDPR Rights

If you are located in the European Economic Area (EEA), you have the following rights:

  • Access – request a copy of your data.

  • Rectification – correct inaccurate or incomplete information.

  • Erasure – request deletion of your data (“right to be forgotten”).

  • Restriction – limit how your data is used.

  • Portability – receive your data in a structured, machine-readable format.

  • Objection – object to processing based on legitimate interests or direct marketing.

  • Withdraw consent – if processing is based on consent.

  • Lodge a complaint – with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).

To exercise any of these rights, please contact us at info@co2services.be

Security

We use technical and organisational measures to protect your personal data, including encryption (SSL/HTTPS), secure servers, and access controls. While no system is completely secure, we continuously monitor and update our security practices.

International Transfers

If any of your data is processed or stored outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms.

Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect their data. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this page occasionally.

Contact Us

CO2 Services
Tenbroekstraat 166, 1700 Dilbeek, Belgium
Email: info@co2services.be

Company number / VAT: BE 0469.766.644

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